☞ Single Lesson Cancellation

You can request to cancel a lesson through the “My Lessons” menu.
The cancellation policy is as follows:

[Lesson Deduction & Penalty Policy]

Cancellation 6 hours before the lesson
: No lesson deduction

Cancellation 3–6 hours before the lesson
: 1 penalty will be applied
(If 2 penalties accumulate, 1 lesson will be deducted)

Cancellation within 3 hours before the lesson
: 1 lesson will be deducted

No-show (absence without notice)
: 1 lesson will be deducted

[Maximum Number of Single Lesson Cancellations per Package]

For packages with 2 lessons per week
: Up to 2 days

For packages with 3 lessons per week
: Up to 3 days

For packages with 5 lessons per week
: Up to 5 days

☞ Long-Term Lesson Suspension

Lessons may be suspended for up to one year.
However, matching with the same instructor after resuming lessons is not guaranteed.

☞ Holiday Lesson Policy

[Public Holidays in the Student’s Country]

Langolingu provides lessons as scheduled even on public holidays.

If you wish to cancel a lesson, the student must cancel it directly through the lesson dashboard at least 6 hours before the lesson begins.

[Public Holidays in the Instructor’s Country]

On public holidays in the instructor’s country, instructors may occasionally take a day off.

In such cases, students will be notified in advance, and the lesson will be rescheduled or a make-up lesson will be arranged.

If a student notifies the instructor in advance that they may be late, either before the lesson begins or within 10 minutes after the scheduled start time, the instructor will wait until the student enters the lesson room and the lesson will proceed normally once the student joins.

How to Notify a Late Arrival

→ [Lesson Room] → [Regular Lesson] → Click the [Late Notice] button and send a message

Additionally, if a student enters the lesson within the last 5 minutes before the scheduled end time, and the actual lesson time is less than 5 minutes, the lesson will still be considered a completed lesson.

If a lesson is disrupted due to the following reasons, the lesson will be rescheduled, and a ₩3,000 equivalent coupon will be provided.

• When the lesson is disrupted due to a mistake by a manager or instructor

• When the lesson cannot proceed due to a system or program error

• When a natural disaster occurs in the country where the student or instructor resides
  (e.g., floods, earthquakes, power outages, etc.)

Refunds are processed according to the following policy:

• Before one-third of the total course hours have been completed
  → Refund of two-thirds of the paid tuition

• Before one-half of the total course hours have been completed
  → Refund of one-half of the paid tuition

• After one-half of the total course hours have been completed
  → No refund will be issued

A 25-minute trial lesson is available for $5

Submissions that exceed the maximum word limit defined for each language and service cannot be accepted.
Unused feedback credits do not carry over to the following month.